RETURNS, REFUNDS & EXCHANGES

RETURNS, REFUNDS & EXCHANGES

Returns and exchanges are accepted on most merchandise within 7 days of receipt, for items that HAVE NOT BEEN WORN or ALTERED, and with ALL tags attached. Original shipping charges are non-refundable. Refunds will be credited to your original method of payment. In addition to our returns policy, under the Distance Selling Regulations, you have a legal right to cancel your order at any time before the expiry of the period of seven working days, beginning the day after you place your order. If the products have already been delivered to you, you have a period of 7 working days in which you may cancel, starting from the day you receive the order. This means that during the relevant period if you change your mind or, for any other reason, you decide you do not want to keep a product, you can return the cancelled items to us. We will do our best to fulfil your exchange request. If your desired replacement item is no longer available we will help you find another item you like, or process a refund if the item falls within our return policy.

To cancel your order, please contact us via email or telephone. You may wish to keep a copy of your cancellation notification for your own records. If you send us your cancellation notice by e-mail, then your cancellation is effective from the date you sent us the e-mail. You will receive a full refund of the price you paid for the products. We will process the refund due to you as soon as possible and, in any case, within 30 calendar days of the day on which you gave us notice of cancellation as described above. You will be provided with email notification when your refund has been processed. You will need to return the entire order to us by secure means to ensure it reaches us in good condition. Unless the order is faulty or not as described, you will be responsible for the cost of returning the products to us.

If you want to return or exchange your order, you must take reasonable care of them and they should be returned unused and in their original condition, from the original delivery country. We recommend that you ask the Post Office or other carrier for proof of posting and insure the return shipment, as you are under a duty to take reasonable care of the goods and will be liable for damage to them until we receive them at our office. In case of dispute, we also recommend you retain proof of sending. Without this, we cannot refund any money if we do not receive the returned items. For international returns please mark clearly on your return invoice “Returned goods – No commercial value”. Without this if any taxes incur it will be your responsibility to pay to your shipper.

Please ship your return package to:
LUZID DESIGNS
Att: Return or Exchange
Flat C15 19/F, WHA LOK INDUSTRIAL CENTRE,
31-35 SHAN MEI STREET, PHRASE 2,
SHA TIN, NEW TERRITORIES

All returns must be received by our office within 14 days of receiving your order. Please choose your shipping method accordingly.

DAMAGED OR DEFECTIVE GOODS

LUZID e-shop will repair any damaged items free of charge within 3 months of purchase.

Any items damaged over 3 months from the purchase date are subject to repair fees. The customer is responsible for all shipping fees.

To obtain a return work order (RWO#), please e-mail us at info@luzid-designs.com with a brief explanation of your repair request. Please write the RWO# on the invoice and on the outside of the return box Ship the package to the address below:

LUZID DESIGNS
Att: Repair
Flat C15 19/F, WHA LOK INDUSTRIAL CENTRE,
31-35 SHAN MEI STREET, PHRASE 2,
SHA TIN, NEW TERRITORIES

For your security, please return your item with an insured courier (i.e. FedEx, UPS, USPS, etc.).
LUZID e-shop is not responsible for items damaged or lost in transit.

Upon receipt of your package, we will e-mail you with approximate repair time and repair cost if any applies.