SHIPPING INFORMATION

HK DELIVERY TIMES

If you place your order before 4pm on working day, we will endeavour to deliver your goods the next working day (unless there is an event outside our control). Any orders placed after 4pm on Friday are delivered on the following Monday (unless there is an event outside our control). Please note we do not deliver on Public Holidays. We will endeavour to deliver orders received on a Public Holiday, 2 working days later. A tracking link will be sent to you once your order reaches our courier, so you are able to follow it all the way to your front door. The cost of HK next working day delivery is free. We are unable to change your delivery address once an order has been despatched. Our carrier will deliver your parcel between 9am and 5pm; a signature may be required on receipt.

SHIPPING OUTSIDE HONG KONG

For international orders, LUZID e-shop uses Hong Kong Post.
Rate: HKD 65 / USD 9 – registered, tracking available

note:
LUZID e-shop is not responsible for any Taxes, Duties, and Freight charges for International Orders.
Any custom fees will be charged to the recipient.

FREE SHIPPING

FREE SHIPPING in HONG KONG and MACAU
International Orders: Free shipping is offered for orders above HKD $1400 / USD$200, use the coupon code: freeshipping

TRACKING YOUR ORDER

An order confirmation will be sent to you by e-mail as soon as your order is received. In addition, a shipment confirmation and the tracking number will be e-mailed to you once your order has been shipped.

ITEM AVAILABILITY

All items on LUZID e-shop are in stock unless noted ‘SOLD OUT’.
If the item you wish to purchase is out of stock, please e-mail us at info@luzid–designs.com to request an email notification when the item is available again for sale.

SHIPPING RESTRICTIONS

LUZID e-shop is unable to ship to P.O. Boxes.